Delivery Information

Delivery Information

Currently, we only deliver to the UK.

UK customers


Where items are available for immediate dispatch, we aim to send all orders placed before 12 noon the same day (Monday to Friday, excluding UK public holidays).

No orders are processed over the weekend or on UK public holidays at all. During these periods there might be a slight delay in your order being processed for delivery. Once processed our transit times are as per below. 

Our normal delivery options (outside of Christmas and bank holiday periods) are shown below:

Delivery Options


DELIVERY METHOD

TRANSIT TIMES

CARRIER

COST

UK Standard Delivery

3-5 working days

Hermes

£3.95
Free on orders £45 or over

UK Next Day Delivery

Next Working Day (if ordered before 12 noon Mon-Thurs)

If you place your order after 12 noon on a Thursday your parcel will be delivered on Monday.

UK Mainland only (see exceptions below)

DPD / UPS

£4.95
Free on orders over £100

UK Saturday Delivery

Delivered on Saturday by 1pm (if ordered before 12 noon Fri)

UK Mainland only (see exceptions below)

DPD / UPS

£9.95

 

Exceptions


Please Note: Next Day & Saturday Delivery services are not available for orders to:

Scottish Highlands postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, Ph28-26, PH30, PH31-41, PH49-50.

Scottish Islands postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Remote areas of the UK post codes: BT, GY, IM, JE & ZE.

Tracking your order

You can track your order 1 of 2 ways:

Tracking Portal

As soon as we ship your order, you'll receive a link via email to track your delivery all the way to your home.

Via DPD

So long as you have provided a mobile telephone number, then DPD Local will text you once the parcel is in their network to say that they’ll be delivering the following day. On the morning of the delivery, DPD Local will contact you again with a one-hour delivery window. Don’t worry though, if the delivery time is not convenient, then you can simply respond to reschedule for a another day, or to have the goods delivered to a neighbour, left in a safe place or to arrange a collection from your local DPD Local depot.

Track your order: DPD Local Website

Missed a delivery? Don't panic, simply contact your local depot to arrange another delivery slot: DPD Local Depot Finder

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